Returns & Exchanges

At Rugaustralia, we want you to love your new rug, which is why we offer a 30-day return policy for a stress-free shopping experience. If your selection isn't the perfect fit for your home, we are here to assist with easy returns and exchanges.

1

Initiate Your Request

Log into your account or visit our returns portal with your order number and email address to start the process.

2

Prepare the Rug

Ensure the rug is in its original, unused condition and securely wrap it in the original packaging or a heavy-duty plastic equivalent.

3

Schedule a Pickup

Select your preferred collection date through our courier partner, or drop off smaller items at a designated local service point.

4

Receive Your Refund

Once our warehouse team inspects the returned item, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing